Community Support Desk
Free Advice, Guidance and Practical Support
If you're struggling with rising living costs, need help understanding benefits, or simply need support completing forms, our Community Support Desk is here to help.
Ekota Academy, in partnership with Barking & Dagenham, provides free, confidential support to local residents who need guidance with everyday challenges.
Whether you're facing financial difficulties, need help accessing services, or want support using digital technology, our friendly team is available to assist you.
No appointment required. Walk-ins welcome.
- Wednesdays and Thursdays
- 10am - 4pm
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Valence Library
Dagenham, RM8 3HT
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Free for all residents
Confidential Support
Who Can Access This Service?
The Community Support Desk is available to residents of Barking and Dagenham, particularly those who:
- Are on a low income
- Are experiencing financial hardship
- Receive benefits
- Need help accessing support services
- Require assistance with forms or digital technology
- Want guidance on available community resources
How can we help?
Our team can provide support with a range of issues, including:
Benefits advice and guidance
- Understanding benefits and entitlements
- Support with benefit applications
- Guidance on Universal Credit and other welfare support
- Help understanding correspondence and decisions
Cost of Living Support
- Advice on managing household expenses
- Information about available grants and support schemes
- Guidance on energy, food and essential living support
- Signposting to relevant local services
Help completing forms
- Housing applications
- Benefit forms
- Council forms
- General paperwork and online applications
- Understanding official letters and documents
Digital support and assistance
- Basic computer skills
- Setting up and using email accounts
- Accessing online services
- Using smartphones, tablets and laptops
- Online safety and confidence building
Frequently Asked Questions
Do I need an appointment?
No. The service operates on a walk-in basis.
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Is the service confidential?
Yes. All conversations are treated with respect and confidentiality.
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Is there a charge for the service?
No. The Community Support Desk is completely free to access.
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What should I bring?
If your enquiry relates to a specific application, form or letter, please bring any relevant documents with you.
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Can someone come with me?
Yes. You are welcome to bring a family member, friend or support worker if that would help.